Thank you for shopping at Nuvorelia LLC. We are committed to delivering your musical instruments efficiently and safely. This policy outlines our shipping practices for orders placed on our website, https://nuvorelia.com/.
Order Processing Time All orders are processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding holidays) after your order is placed. Orders placed after 5 PM EST on a Friday, or on a weekend or holiday, will begin processing on the next business day.
Shipping Coverage Nuvorelia LLC currently ships only within the United States. We do not offer international shipping at this time.
Shipping Rates and Delivery Estimates We are pleased to offer free Standard Shipping on all orders to destinations within the contiguous United States. Once your order has been processed, you can expect delivery within an additional 3-7 business days. Therefore, the total estimated delivery time from the moment you place your order is approximately 4-9 business days. Please note that these are estimated delivery times. While we strive to meet these estimates, actual delivery times may vary due to carrier delays, unforeseen circumstances, or specific product availability.
Tracking Your Order Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the progress of your delivery directly on the carrier’s website.
Shipping Address Accuracy Please ensure your shipping address is entered correctly and completely at checkout. Nuvorelia LLC is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for re-shipping costs.
Damaged or Lost Shipments In the unfortunate event that your order arrives damaged or is lost in transit, please contact our customer support team immediately at support@nuvorelia.com or call us at +17186845150. We will work with you and the shipping carrier to resolve the issue as quickly as possible. Please retain all packaging materials and damaged items as they may be required for a claim.
Contact Us If you have any questions about your order’s shipping or delivery, please do not hesitate to contact us: Email: support@nuvorelia.com Phone: +17186845150 Customer Service Hours: Monday-Friday 9AM-5PM EST Address: 209 W 40th St, New York, NY 10018, United States